Refund policy

We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

Return Period

Items may be returned within 30 days from the date you receive your order.

Requests submitted after the 30-day return period cannot be accepted.

Return Conditions

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Have all original tags attached.
Show no signs of wear, washing, alteration, or damage caused after delivery.
Be returned with the original packaging whenever possible.

We accept returns for:

Buyer’s remorse (such as ordering the wrong size, color, or changing your mind).
Items received with manufacturing defects.
Incorrect items shipped.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

Clearance items.
Final sale items.
Items marked as non-returnable at the time of purchase.

Exchanges

We are happy to offer exchanges for eligible items within the 30-day return period.

If you would like to exchange an item, please contact our customer support team before sending your return.

How to Return

To start a return or exchange:

Contact us by email at info@pleatatelier.cn with your order number and the reason for your request.
Our customer support team will review your request and provide return instructions.
If your return is approved, we will provide a prepaid return shipping label.
Package the item securely and send it back using the provided label.

Please do not return items without contacting us first.

Return Shipping Fees

A prepaid return shipping label will be provided for approved returns.

If the return is due to a defective item or an incorrect shipment, we will cover the return shipping cost.

If the return is requested for reasons such as a change of mind, incorrect size, or other non-quality-related reasons, the return shipping cost may be charged based on the actual shipping cost.

Refund Processing

Once your returned item has been received and inspected, your refund will be processed within 3 business days.

Approved refunds will be issued to the original payment method used for the purchase, such as PayPal or the original payment card.

No restocking fee will be deducted from your refund.

Please note that the time required for the refunded amount to appear in your account depends on your payment provider or financial institution.

Lost or Damaged Return Shipments

If your return package is lost or damaged during transit, please contact us as soon as possible and provide any available shipping receipt, tracking information, or supporting photos.

We will work with you to review the situation and determine an appropriate solution.